{"id":1641,"date":"2015-09-21T09:41:24","date_gmt":"2015-09-21T09:41:24","guid":{"rendered":"http:\/\/trilix.eu\/uncategorized\/podrska\/"},"modified":"2021-04-13T12:29:29","modified_gmt":"2021-04-13T12:29:29","slug":"support","status":"publish","type":"post","link":"https:\/\/trilix.eu\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

Support<\/h1>\n

User support is pivotal to all our business preparation, development, testing and operational work which ensures quality supervision and guarantees availability of our systems and services at all hours (24×7), every day of the year.
\n\"247support\"<\/p>\n

 <\/p>\n

 <\/p>\n

User support is pivotal to all our business preparation, development, testing and operational work which ensures quality supervision and guarantees availability of our systems and services at all hours (24×7), every day of the year.
\nTrilix holds international quality management and information security certificates (ISO 9001:2008 and ISO 27001:2005) that have standardized all our business processes, and secured that we adhere to the highest possible standards when we manage user information and undertake all our activities.
\nIn our work, we use technologically sophisticated tools that enable our engineers and agents to raise the quality of user support performances to the highest levels thus allowing clients or callers necessary information and help. According to all our standards, we have harmonized escalation procedures that wp-contently in the process of resolving unavoidable problems.
\nOur regular reports with an overview of all activities like details of tickets, number of processed incidents and number of calls, the client has continuous insight into user support activities. This also ensures control mechanism and improvement of procedures and work guidelines, and it is through accurate and recent information that we guarantee quality to our customers.
\nTrilix user support services are provided in two segments:<\/p>\n

 <\/p>\n

\n
\n
\n

Technical support<\/h3>\n

Infrastructure management
\n24\/7 availability, 365 days of the year
\nOperational availability 6 – 22
\nIncident Management system service
\nControl and supervision center<\/p>\n<\/div>\n

\n

Call center<\/h3>\n

General information
\n24\/7 availability, 365 days a year
\nOperational availability 0 – 24
\nAutomatic voice machine IVR
\nIncident Management system service
\nTrilix agent service
\nCreation and adaptation of operational procedures<\/p>\n<\/div>\n<\/div>\n<\/div>\n

 <\/p>\n

E-mail:<\/strong><\/span> support@trilix.eu<\/a>
\nTel:\u00a0\u00a0<\/strong><\/span>+385 1 884 8077<\/a><\/p>\n

\n
\n

Contact us!<\/h3>\n\n
\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n
    \n\t
    \n\t\t

    Your name and surname: (required)
    \n<\/span>\n\t\t<\/p>\n\t<\/div>\n\t

    \n\t\t

    E-mail address: (required)
    \n<\/span>\n\t\t<\/p>\n\t<\/div>\n\t

    \n\t\t

    Subject:
    \n<\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n

    \n\t
    \n\t\t

    Message:
    \n