Support

User support is pivotal to all our business preparation, development, testing and operational work which ensures quality supervision and guarantees availability of our systems and services at all hours (24×7), every day of the year.
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User support is pivotal to all our business preparation, development, testing and operational work which ensures quality supervision and guarantees availability of our systems and services at all hours (24×7), every day of the year.
Trilix holds international quality management and information security certificates (ISO 9001:2008 and ISO 27001:2005) that have standardized all our business processes, and secured that we adhere to the highest possible standards when we manage user information and undertake all our activities.
In our work, we use technologically sophisticated tools that enable our engineers and agents to raise the quality of user support performances to the highest levels thus allowing clients or callers necessary information and help. According to all our standards, we have harmonized escalation procedures that wp-contently in the process of resolving unavoidable problems.
Our regular reports with an overview of all activities like details of tickets, number of processed incidents and number of calls, the client has continuous insight into user support activities. This also ensures control mechanism and improvement of procedures and work guidelines, and it is through accurate and recent information that we guarantee quality to our customers.
Trilix user support services are provided in two segments:

 

Technical support

Infrastructure management
24/7 availability, 365 days of the year
Operational availability 6 – 22
Incident Management system service
Control and supervision center

Call center

General information
24/7 availability, 365 days a year
Operational availability 0 – 24
Automatic voice machine IVR
Incident Management system service
Trilix agent service
Creation and adaptation of operational procedures

 

E-mail: support@trilix.eu
Tel: +385 (0) 1 6690 255

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Data you entered in this form, will be used exclusively for the purpose of contact and to provide you with the information that you need.
We may share your data with other members of the Span group, that we belong to, in order to provide the most accurate information. We will not use them for other purposes.
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For more information please read our Personal Data Protection Policy.
For any questions concerning data processing, you can always contact osobni.podaci@trilix.eu.